Executive Director, Angie Hickey will share how Levenfeld Pearlstein executed a client experience strategy through The LP Way ™ and then used game theory principles as a turbo boost for client retention, penetration and referrals. This session shares powerful examples and experiences of the challenges and rewards in executing an aggressive and comprehensive revenue strategy in a law firm.
The conference will focus on the implications of a shift from unfettered growth to a market share battle—showcasing a client-centric approach to winning and retaining business with an eye on understanding the unique drivers that cause clients to become deeply loyal. Attendees to discuss and learn about different client service approaches, models and measures that industry leaders are employing to better serve their clients, enable stronger relationships, and provide a platform for differentiation and growth.
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