Report Card

More than 65% of respondents rate LP as a 10 out of 10 for moving with speed while providing quality.

We promise unparalleled client service but to deliver it, we must rely on our clients to tell us how we’re doing. That’s why a critical component of The LP Way™ is to consistently request feedback to make sure we are making good on that promise. 

We solicit feedback from our clients in a variety of forums, including post-matter interviews and real time input by conducting client interviews with institutional clients. This is not new for us. We have done it for more than 15 years. 

One of the benefits of our commitment to collecting client feedback is that we can publicly share their views. Below we include reviews and feedback received from our clients over the past two years related to our client service pledge:

  • Know Your Client
  • No Surprises
  • Move with Speed and Quality
  • Establish Expectations, Then Beat Them.

We work hard to be worthy of these ratings, and even harder to keep them. 

How well does LP know you and your business?

Client Service Report Card results as of October 2017

Client Experience

How well does LP avoid surprises?

Client Service Report Card results as of October 2017

Client Experience

How well does LP move with speed while providing quality?

Client Service Report Card results as of October 2017

Client Experience

How well does LP establish expectations and then beat them?

Client Service Report Card results as of October 2017

Client Experience

We want your input. 

We are open to our clients' feedback during every stage of their journey with LP.

Not all of the feedback we receive is solicited. And when it's spontaneous, that's a Letter to LP.