Everything begins with the right people.
- Brand
- Recruiting
- Experience
The LP Way
Our goal is to deliver an exceptional and consistent client experience.
The real value of The LP Way™ lies not in the language we use to describe it, but in how we execute it—together.
Our vision is to be the legal industry standard for exceptional client experience.
Our clients understand and appreciate the power of collaborative partnerships. Our strategic advantage is The LP Way—a model for creating an exceptional client experience.
We believe every voice has value.
Our client relationships are strategic partnerships rooted in knowledge, understanding, and care that goes beyond any given legal issue.
Every member of our team is genuinely invested in our clients’ goals, and we collaborate productively to achieve them.
Client Service Pledge
Know your client
No surprises
Move with speed and quality
Establish expectations, then beat them
These five steps define how we run our business, with our clients at the center of everything we do.
1
Attract and retain talent
2
Lead by example
Every member of our team lives our non-negotiable values.
- Put client goals first
- Commit to personal growth and responsibility
- Collaborate
- Treat people with respect
3
Cultivate effective teams
Our strategy lives through how we work together.
- Collaborate within and across practice areas
- Work with innovation, consistency, and efficiency
- Systems designed to share knowledge
- Individual and group plans align with the firm’s plan
4
Align systems
Effective system alignment fosters the right behaviors.
- Governance
- Development
- Reward
- Operations
5
Ask for feedback
Self-awareness is paramount.
- Emphasize lifelong learning
- Pursue insights for personal growth
- Conduct 360-degree surveys
- Seek client input and interviews
Exceptional
client experience.
The LP Way is a strategy, not a slogan.
It is not a marketing gimmick. The LP Way creates a common language within the firm to ensure everyone is focused on consistent client service and understands how the firm is aligned to best achieve it. Only by doing that can we accomplish our goal of creating an exceptional client experience.
Commitment
We commit to ensuring that LP clients feel special every step of the way. This is The LP Way. Every person and system in the firm is part of the experience.